Last Updated: October 15, 2026
PLOYCRAFT is the service name; the contracting provider is MABARIS DI M.A.B., a sole proprietorship (ditta individuale), VAT no. IT04083540791, REA no. CZ-233871, with its registered office at Via Rucci 2, 88044 Marcellinara (CZ), Italy. You can contact the provider at support@ploycraft.com or by phone at +39 331 280 4782.
By using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.
You must be at least 14 years old to use PloyCraft, and 18 or older, or have a parent's or guardian's permission, to buy credits or subscribe.
You are responsible for safeguarding your account and for any activities or actions under your account. We encourage you to use a "strong" password (a password that uses a combination of upper and lower case letters, numbers, and symbols) with your account.
One account per person. Each account receives a free daily allowance and competes on the same leaderboards, so holding several accounts is not allowed. To apply this, our servers note which browsers an account is used from (see the Cookie Policy). Accounts found to belong to one person are first warned; if there are four or more, all of them are suspended for seven days; more accounts after that lead to termination. If you share a computer with other people who have their own accounts, tell us at support@ploycraft.com and we will make a note so this does not affect you.
PLOYCRAFT runs on credits. One credit pays for one simulated turn. In the challenge editor, checking a challenge you have written costs one credit, and an optional AI suggestion, a full rewrite of the challenge, costs 2 credits. The editor shows each price before you use it, and nothing is charged for a check or suggestion that fails to complete. Each purchase is for the number of credits shown with it. Credits are licensed for use on this service only: they are not money, carry no cash value, cannot be transferred between accounts, and cannot be exchanged for anything other than turns on PLOYCRAFT.
Registered accounts on the Free plan receive up to 10 free credits a day. The allowance renews at midnight, Italian time, and is claimed the next time you visit or use the service; days you miss do not add up. Paid plans do not receive a separate daily allowance. That allowance is provided at no charge, is not a purchase, and is not refundable in any circumstance. Where your balance contains both free and purchased credits, your free allowance is always spent first, so purchased credits are consumed only once the free ones are gone. After free credits, monthly subscription credits are spent before top-ups; within each category the oldest purchase is spent first. Each purchase is tracked separately.
Subscriptions renew automatically each month until cancelled. You may cancel at any time using Cancel at renewal on the Pricing page or, where available, the billing portal linked there. Cancel at renewal remains available while a payment is overdue. Cancelling stops the next renewal; your plan and its credits remain available until the end of the period you have already paid for. We do not charge a cancellation fee.
Each renewal replaces your monthly credits rather than adding to them: plan credits you have not used do not roll over into the next month. If your subscription ends, whatever is left stays in your account, and starting a new subscription later replaces it with the new month's allowance in the same way. Credits bought as top-ups are never affected by any of this and do not expire.
You may upgrade immediately from PLUS to PRO. Before confirmation we show the extra charge and credits, both proportional to the time remaining in the current billing month; fractional credits are rounded down. Your unused credits remain, and the next renewal supplies the full PRO allowance. The upgrade takes effect only after payment succeeds. Ordinary downgrades and cancellation take effect at the next renewal without an immediate refund or credit grant. Statutory withdrawal is separate, as described in section 5. You can remove a scheduled downgrade from the Pricing page.
Top-ups are one-time purchases. Their credits are added to your balance immediately and are not tied to a subscription period.
Season One Founders. Every account that pays for a PLUS or PRO subscription during season one, from the opening of payments on 14 October 2026 to the end of the season at 00:00 UTC on 14 January 2027, receives a numbered Season One Founder mark, shown with its username on leaderboards, on its profile and on its replays. A renewal paid in that period counts as well. Numbers follow the order in which accounts first qualify and are never given to another account. The mark stays after the subscription ends, for as long as PLOYCRAFT runs, and is not offered again after season one. It is a recognition only: it has no cash value, cannot be transferred or sold, and gives no advantage in play or on leaderboards. A payment that is refunded, in whole or in part, or disputed does not count; if no payment of an account counts any more, the mark is removed and its number stays reserved for that account. Erasing the account removes the mark. You may ask us to hide it at any time.
Plans and top-ups are not sold to customers who live in the United Kingdom or the Isle of Man, or who pay with a card issued there. UK law requires a seller established outside the UK to register for UK VAT from its first sale to a UK consumer, and the provider is not registered. Payments from there are refused at checkout. The free daily credits are not affected.
Under our refund policy, we refund credits you have not used, and we do not refund credits you have used. Withdrawal is covered in section 5. Nothing here limits any other mandatory consumer rights.
If you ask for a refund on a purchase, we will refund the share of that purchase matching the credits from it still unused in your account, and reserve those credits so they cannot be spent while we process the refund. If the refund fails, the reservation is released. Only credits from that purchase are removed; other purchases are unaffected. Refund amounts are rounded down to the nearest cent. If half the credits are unused, you are refunded half the price. If none are unused, there is nothing to refund. Monthly credits that a renewal has replaced are no longer in your account, so they no longer count as unused for this voluntary refund: if you want a refund for an unused month, ask before it renews. Refunds are returned to the original payment method.
Separately, if something has gone wrong with a purchase, contact us within 48 hours and we will refund it in full whether or not the credits were used. We would rather fix a bad experience than argue about it. This is something we offer on top of your legal rights; it does not replace them or shorten the time you have to exercise them.
For subscriptions, cancelling ends future renewals as described above. A month already in progress is treated like any other purchase: we refund the share of it matching the credits from that month you have not used, and remove those credits from your balance. A refund does not cancel the subscription: your plan stays active and future renewals continue unless you use Cancel at renewal.
If you believe a charge is wrong, please contact us before disputing it with your bank. We can almost always resolve it faster and in your favour.
If you are a consumer in the EU or EEA, you may withdraw from a purchase without giving a reason within 14 days of its conclusion.
At checkout you expressly request that we start the service immediately. If you then withdraw, you pay for the service supplied until you tell us: we refund the credits from that purchase you have not used, calculated as in section 4, and we do not refund credits already used. Once all the credits from a top-up have been used, it has been fully supplied and you can no longer withdraw from it.
To withdraw, use Withdraw from contract here on the Pricing page, or send a clear statement to support@ploycraft.com, for example: “I withdraw from my PLOYCRAFT purchase of [date]. Account email: [email]. Name: [name].” Your withdrawal counts from when you send it. We refund the amount due within 14 days to the original payment method, and withdrawing from a subscription also ends its renewals.
When you confirm an online withdrawal, the remaining credits belonging to that purchase are immediately removed from your spendable balance. We record the service used up to your notice so later use of other purchases or a renewal cannot reduce that purchase's withdrawal refund. Those credits remain unavailable while we resolve the withdrawal, including if a refund transfer fails. Credits from other purchases are unaffected. No payment-processing fee is deducted from the withdrawal reimbursement.
We email you the accepted terms and confirmation of your request after purchase; a copy is also available under Purchases on the Pricing page.
You are responsible for the content you create and post on PLOYCRAFT. You grant us a non-exclusive, worldwide, royalty-free license to use, store, display, reproduce, and distribute your user-generated content on and through our services. You agree that your content will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your content will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. For more details, please see our Challenge Design Guidelines.
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the service in any medium; (ii) using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the service in a manner that sends more request messages to the servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the service.
The simulator is not meant to depict sexual scenes explicitly, and challenges are checked for such content before they can be saved. If explicit content nevertheless appears in a public replay or on a leaderboard and is detected, we remove it, and the account may be warned, suspended or terminated depending on the intent.
Fraud and deliberate abuse are prohibited. This includes knowingly making false payment or refund claims, using payment methods without authorization, deliberately exploiting technical errors to obtain credits or services without paying, creating accounts to evade restrictions or fraudulently obtain credits or refunds, and harassing or threatening other users or support staff. Making a good-faith complaint, requesting a refund, disputing a charge in good faith, or lawfully exercising a right of withdrawal is not, by itself, abuse, even if it happens more than once.
We may restrict or suspend access where we have reasonable grounds to investigate a breach of these Terms, fraud, deliberate abuse, or a risk to the security of the service or its users. We may terminate an account for a serious or repeated breach or unlawful use. Our action will be proportionate to the conduct and the risk involved; urgent action may be taken immediately where necessary to prevent harm.
We will tell you the reason for a restriction, suspension or termination unless we are legally prevented from doing so. You may ask us to review the decision by contacting support@ploycraft.com. A restriction or termination does not remove any mandatory withdrawal, refund or other consumer rights. We may also stop offering the service, on at least 30 days' notice.
If we close your account for any reason other than your own breach, we refund the purchased credits you have not used, and the unused share of any subscription month you have already paid for.
These Terms are governed by Italian law. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring proceedings before the courts of the place where you are resident.
We may change these Terms where there is a valid reason to do so, such as a change in the law, in what the service does, or in how it is paid for. We will give at least 30 days' notice of a change that affects you. If you do not accept it, you may cancel before it takes effect and we will refund your unused purchased credits. Changes never apply retroactively to credits you have already bought.
If you have any questions about these Terms, please contact us at support@ploycraft.com.
Il fornitore del servizio è MABARIS DI M.A.B., impresa individuale, P.IVA 04083540791, REA CZ-233871, con sede in Via Rucci 2, 88044 Marcellinara (CZ). PLOYCRAFT è il nome del servizio. Contatti: support@ploycraft.com, telefono +39 331 280 4782.
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